Frequently asked questions

Shipping is free on orders of 45 € or more. For orders under 45 €, you'll see the shipping cost at checkout before you confirm your purchase.

Mainland Spain: 2 to 3 working days. Balearic and Canary Islands: 3 to 5 working days. When we ship your order you'll get an email with the tracking number.

For now we only ship within Spain: mainland, Balearic Islands and Canary Islands.

For hygiene reasons and to protect children's health, we don't accept returns of products that have been opened or unsealed after delivery. If you have questions before buying, write to us and we'll help you choose.

Email us at lovelivo.store@gmail.com within 48 hours of delivery, with your order number and photos of the product and packaging. We'll send you a new one or refund you, at no cost to you. More information in our Refund policy.

Card, Apple Pay, Google Pay, PayPal, Bizum, Klarna and Shop Pay, among others. You'll see all options at checkout. Payment is 100% secure and we don't store your card details.

Each product page shows the recommended age. You can also use the age filter in our collections to see only suitable products.

We have a selection of products for atopic skin. If you have questions about a specific product, write to us and we'll help. For any skin problem, always check with your paediatrician.

On each product page, under “Ingredients”.

Email us at lovelivo.store@gmail.com or use our Contact page. We reply Monday to Friday, usually within 24 working hours.