Refund policy

At Love Livo we sell hygiene and personal care products for babies and children. For health protection and hygiene reasons, we do not accept returns of products that have been unsealed or opened after delivery, in accordance with article 103 of the Spanish General Law for the Defence of Consumers and Users.

Before buying, please check the product information carefully (recommended age, ingredients and directions). If you have any questions, email us at lovelivo.store@gmail.com and we will help you choose.

Damaged, defective or incorrect product

If you receive a product that is damaged, in poor condition or different from what you ordered, email us at lovelivo.store@gmail.com within 48 hours of delivery. Include your order number and photos of the product and packaging. We will review your case and send you a new product or refund you, at no cost to you.

Refunds

If a refund applies, we will make it to your original payment method within 14 calendar days of confirming it with you. Your bank may take a few more days to show it in your account.

Legal guarantee

This policy does not affect your legal guarantee as a consumer if a product does not conform to what you bought.

Contact

Love Livo S.L. · lovelivo.store@gmail.com